Quality Charter

We care about people:

• We are flexible
• We improve quality of life
• We provide personal service
• We operate door-to-door

We are passenger aware:

• We are accessible
• We listen with empathy
• We are patient

We advocate :

• We identify and monitor needs
• We are involved
• We negotiate
• We promote independence
• We refer and follow up

We care about people:

• We are non-discriminatory
• We are aware of attitudes and rights
• We are innovative
• We develop new services
• We are professionally trained

We are accountable:

• We operate under relevant legislative guidelines
• We are accredited
• We take responsibility

We put safety first:

• We conform to NSW Dept. of Transport operating standards
• We operate appropriate specialist equipment and technology

We are people focused:

• We are fully informed
• We are networked
• We are regional
• We are expert