How Can I Use Your Service?

If you wish to become a client of our service you can:

• Ring our office on 4872 3722
• Be referred to our service by another group or organisation
• Be referred by an existing client, friend or relative

Assessment

When you first ring the Service we will take your details and make arrangements for an assessment.  If your need is URGENT please tell us and an assessment may be able to be provided immediately.  The assessment usually takes about 15 to 20 minutes on the phone.  The reason for the assessment is to determine whether you are eligible to use community transport services.  You will be asked for information such as:

Name, address, phone number
Next of kin, local doctor
Medical condition if any
Disabilities if any
Your transport needs
Level of assistance required during transport

You will also be asked for permission to provide some of your information to government departments.  This does not include your name and address.  By providing such information, you will be assisting in the planning of future services and funding for Community Groups in your area.  You have the right to refuse your information being given to a government department.

Should your assessment be approved you will be sent an information booklet via the post.

If you are assessed as not being eligible to use our service we will suggest other services which may be more appropriate and you will be advised under what circumstances you could reapply.

For More Information on the Service - Phone: 02 4872 3722

There is an answering machine if you wish to leave a message on weekends or in the evening after office hours.